This Week’s Customer Complaint

In your opinion, what is the worst thing a waiter or waitress can do while serving you?

customers2“Purposely ignore me.  I was at a restaurant one day before 4 o’clock on a Sunday. The waitress took our order, brought our food, but then never came back. We had no utensils or napkins either.  After waiting a while, we saw her walking around and tried to get her attention, but soon as she saw our hands raised she just walked away.  We had to ask someone else to get it. Then, after our meal, we wanted another drink, but we couldn’t find our waitress anywhere. She didn’t even bring us our bill and at that point we decided to leave.  So, we went to the front to pay and saw her by the kitchen chatting up a storm with her co-workers. She saw us leaving and purposely looked away and continued her conversation.  We left and never looked back.”  -Laura (Massage Therapist)

Our thoughts…

This is a clear example of servers purposely ignoring their customers.  Both the guests and the server know it’s happening, which creates a very hostile environment.  Now, not only did the waitress’ lack of work ethic leave the customers feeling neglected, but it also lost the restaurant more sales.  Instead of checking in on her guests every so often and up-selling, this particular waitress treated work more like a social outing.  If you’re honestly looking to build up your clientele, do not purposely ignore them. If you see them trying to get your attention, get to them as fast as possible.  Keep on top of your tables and be readily available to anticipate your guests’ needs. Read more

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MUST HAVE: For Waiters and Waitresses

Portable Coin Dispenser

I, for one, hate it when change is loose in my apron.  I do carry a little change purse, but it quickly overfills and takes me forever to find the right change.

coin dispenser

So, I thought that this change dispenser would solve all my problems, and to tell you the truth it has.  Especially during a rush when a party of 10 all wants their complete change, this helps me out in so many ways.  Sometimes as a waiter/waitress, you just need to keep organized.

It does have a clip in the back if you want, but I just keep it in my apron as is.  I know this is full of Canadian money, but I’m sure they have the same thing all around the world.  Look out for it.  It’s a useful little tool.

Cheers!

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Today’s Twitter Confessions : The Outside World Wonders…

True Story: The Grand Marnier Mishap

As a waitress, I know when a waitress serving me is trying to fuck me over.

Last night, I ordered a Grand Marnier, no ice. The waitress looked at me with a dumb look on her face and said “A what?!”. I repeated it patiently to her, asked again for no ice and she walked off. I waited 15 minutes…no drink. I saw her walking by and I asked her nicely if the drink was coming. “Oh yeah!” she said, and ran off. Okay…she forgot about it. It happens.

She came back with a Grand Marnier that had obviously been sitting at the bar too long because the ice I asked her NOT to put in had pretty much melted all the way, making it a very light orangish color. Gross.

“Uh—I asked for no ice.”

“Oh…sorry” she said and placed the drink in front of me.

I was shocked. I asked her to get me one with no ice, she rolled her eyes and walked away. She came back 5 minutes later with the same drink. She had obviously just scooped the ice out with a spoon. Gee thanks…that makes it a lot better. So I said to her “Did you just go and scoop out the ice?” “Yeah.” she said. *sigh*….Well at least she was honest. I told her to take it off my bill and went to get a Grand Marnier (no ice) at the bar. They seem to actually know how to listen to an order.

The Waitress Confessions

The Importance of Getting to Work On Time

Resto Red ChairsIt seems simple, doesn’t it?  Getting to work on time.  Although, for some people it just never seems to happen.  That coworker who strolls in 15 minutes late without a care in the world or the vet waiter who’s been there for 16 years and feels they can do whatever they want whenever they want.  We see it all the time and sometimes we even notice it in ourselves.

Tardiness drives me absolutely insane.  You know why? Because it’s one of the easiest things you can do to gain the respect of your boss and coworkers without them even realizing it.  Plus, it also has advantages for yourself.  Sometimes employees don’t really seem to grasp the importance of being on time and what they don’t realize is the benefits that come along with it.

First, you have more time to prepare for the day ahead.  That’s the real reason why the managers want to see you there on time (or even early).  In the restaurant business, you never know what can happen.  A group of 25 people can walk in at any minute and at all times you want to be ready for whatever rush is thrown at you.  When you get into work early and all systems are a go, you’ll look more professional when that unexpected rush comes in.  Your boss will be impressed.  Who knows, you may even score a bigger (or better) section next time.

Another reason to be on time is for those odd days where tables start coming in early.  This is mostly for shifts where you’re getting on the floor and there is already a waiter.  If he’s buried or in the weeds then hostesses will start seating people in your section giving you a couple extra tables for the night.  It helps out your coworker, plus puts a bit of extra cash in your pocket.

Last, it just shows a certain amount of respect for you job.  Your bosses want to see that you care about the restaurant and actually want to be there.  If they see an employee slacking off, coming in late, it shows them that they’d probably be better of hiring someone else.  If you value your job and want to keep it then make a point of getting to work on time for every shift.

If you are going to be late for important reasons, pick up the phone and call.  It’s the least you can do, but don’t make a habit out of it.  For emergencies only.

Do you think it’s important to be on time for your shift?  Leave a comment or tweet us!

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