LaCrecia wrote to us a few months ago about one of her experiences serving. We’re sure that you’ve been through a similar situation, so feel free to write to us with your story here!
Dear Waitress Confessions…
I will never forget one of my cocktail shifts.
It was my first serving job. I always try to go above and beyond for my guests (we weren’t allowed to call them customers). So these 3 ladies were there after work drinking to unwind from a long work week. I introduced myself with a “Hi ladies my name is LaCrecia. I will be taking care of y’all tonight”. I was being my sweet ol’ Texas girl self when I asked “Is there anything else I can do for y’all? I would like for you to have the best experience possible tonight.”
Then that’s when everything went south! One of the ladies looked at me and said “Well we would like for you to go f**k yourself.” I was so mad that I cried. I went to my manager and told her I didn’t want to serve them anymore. She went out to check on them and they were deeply offended saying I was mocking their race (African american) because of what I told them my name was. I’m Caucasian. My manager assured them that was my name but they still were unsatisfied with me so they didn’t want me to serve them anymore. A nightmare!!!
Unfortunately, if you’re inexperienced in the field of serving tables, you may be fresh out of luck. Most restaurants require a minimum of 2 years experience in order to even be considered an interesting candidate. The thing is, most restaurants don’t want to train you on the basics of how to be a server. They want to train you how to be a server in their restaurant. So, the more experience you have, the better.
If you’ve never worked in a restaurant before and really want to become a server, you may have to work your way up to it. When you’re handing in your resume to a restaurant and ask to speak with a manager about a server position, you may be asked what type of experience you have. If you say “none”, they may ask if you’d be interested in being a hostess or runner instead. You may want to consider trying one of those jobs if you are serious about eventually serving tables. If you take one of those positions and learn quickly, the managers or owners may consider bumping you up to waiter/waitress and then you’ll get the experience you need to become a full time server.
You can always try looking for restaurants who don’t mind if you have experience or not. There are places that like to hire their staff from scratch so that they can mold them into the type of workers they need. This happens less so in fancy, five-star restaurants so be aware of the type of restaurants that will take you with no experience. So, call around and make a list of potential restaurants to hand in your resume to.