When customers are eating out at a restaurant, they expect a certain level of speedy service (depending on the restaurant they are dining at, of course.) When the service is too slow for their liking, there are ways that they will let you know – some more obvious than others.
During your shift, sometimes things just aren’t going your way. As great as a server as you may be, there are times when things around you just seem to get out of hand. It may take you longer to get to your tables when you’re in a rush, but there are key things to look out for while you’re running around to get to all your tables on time.
If you see any customers doing any of the following things, you know that you should be improving the speed of your service, so here are the Top 5 Signs That You Need To Pick Up the Pace.
#1. Your customers go up to the hostess stand to pay when they should be paying at the table
#2. Your customers have empty plates and empty water glasses in front of them and are just staring at you…waiting for you to clear everything.
#3. Your customers have enough time to stack up their dirty dishes on the table for you to pick up.
#4. Your customers leave because they waited too long to be greeted.
#5. Your customers get up to refill their own water glass with your water pitcher.
Some of this may seem like common sense to most of you, but to others they don’t realize the reason behind why customers may do these things. As servers, we have to be aware of why our guests are acting the way they do. Yes, sometimes people are just impatient and there is nothing we can do about it as servers, but other times we have to take a good look at ourselves and wonder if we are at the heart of the problem. Were we neglecting them? Were we spending too much time chatting with our coworkers that we put the service of our customers on the back burner? There is nothing wrong with accepting that you were in the wrong and then trying to improve on that. Next time you’ll know to be more attentive to your customer’s needs and to pick up the pace.
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