This Week’s Customer Complaint

In your opinion, what is the worst thing a waiter or waitress can do while serving you?

Busy Waiter

“Not be present and attentive.  If the only time I see them is when they take my order, bring my food and take my payment, then they might as well be behind a counter asking if I want small, medium or large. Otherwise, check in – often.”   -Richard (Businessman)

Our Thoughts…

Great service is what should set restaurants apart from fast food chains and take-out restaurants. Checking in is one of the most important steps in service and one that should never be forgotten.  All guests want to feel like they’re special and that you’re genuinely concerned about their dining experience.  A quick “Is everything alright here? Can I get you anything else?” can make a whole difference in the eyes of your customers.

Photo credit: Ralph Daily 2011

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This Week’s Customer Confession

In your opinion, what is the worst thing a waiter or waitress can do while serving you?

Busy Waiter“Question what I order.  It’s happened before that I ask for something a little unusual (add this, take this off) and the server will say ‘Are you sure that’s what you want?’ It really annoys me because the answer is ‘Yes. This is what I want, otherwise I wouldn’t order it.’  Please don’t judge my choices.”  – Emily (Store Supervisor)

Our Thoughts…

Judging customers choices of food can be extremely insulting.  Making comments such as “That’s a lot of food, are you sure you want that?” or “Not the best choice of wine, but if that’s what you want…” can be taken very badly, leaving the customer feeling self-conscious and anxious. Instead of asking the customer if they are sure of their order, repeat it back to them and wait for confirmation that the order is correct, especially when it comes to “strange” or “weird” food orders.   Never make your guests doubt their orders based on your personal tastes.

The Waitress Confessions signature JPEG

 

Photo credit: Ralph Daily 2011