Tip of the Day: Don’t Judge People’s Food Choices

restaurants

When asked ‘What is the worst thing a waiter or waitress can do while serving you?’, this is the response that was given:

“Question what I order.  It’s happened before that I ask for something a little unusual (add this, take this off) and the server will say ‘Are you sure that’s what you want?’ It really annoys me because the answer is ‘Yes. This is what I want, otherwise I wouldn’t order it.’  Please don’t judge my choices.”  – Emily (Store Supervisor)

Judging customer’s food choices can be extremely insulting.  Making comments such as “That’s a lot of food, are you sure you want that?” or “Not the best choice of wine, but if that’s what you want…” can be taken very badly, leaving the customer feel self-conscious and anxious. Instead of asking the customer if they are sure of their order, repeat it back to them and wait for confirmation that the order is correct, especially when it comes to “strange” or “weird” food orders.   Never make your guests doubt their orders based on your personal tastes.

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MUST HAVE: For Waiters and Waitresses

Portable Coin Dispenser

I, for one, hate it when change is loose in my apron.  I do carry a little change purse, but it quickly overfills and takes me forever to find the right change.

coin dispenser

So, I thought that this change dispenser would solve all my problems, and to tell you the truth it has.  Especially during a rush when a party of 10 all wants their complete change, this helps me out in so many ways.  Sometimes as a waiter/waitress, you just need to keep organized.

It does have a clip in the back if you want, but I just keep it in my apron as is.  I know this is full of Canadian money, but I’m sure they have the same thing all around the world.  Look out for it.  It’s a useful little tool.

Cheers!

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Tip of the Day: Looking to Work in a Restaurant

Are you looking for a job as a server?

Elixir Restaurant Waiter
Photo by: OPUS Hotels

Unfortunately, if you’re inexperienced in the field of serving tables, you may be fresh out of luck.  Most restaurants require a minimum of 2 years experience in order to even be considered an interesting candidate.  The thing is, most restaurants don’t want to train you on the basics of how to be a server. They want to train you how to be a server in their restaurant.  So, the more experience you have, the better.

If you’ve never worked in a restaurant before and really want to become a server, you may have to work your way up to it.  When you’re handing in your resume to a restaurant and ask to speak with a manager about a server position, you may be asked what type of experience you have.  If you say “none”, they may ask if you’d be interested in being a hostess or runner instead.  You may want to consider trying one of those jobs if you are serious about eventually serving tables.  If you take one of those positions and learn quickly, the managers or owners may consider bumping you up to waiter/waitress and then you’ll get the experience you need to become a full time server.

You can always try looking for restaurants who don’t mind if you have experience or not.  There are places that like to hire their staff from scratch so that they can mold them into the type of workers they need.  This happens less so in fancy, five-star restaurants so be aware of the type of restaurants that will take you with no experience.  So, call around and make a list of potential restaurants to hand in your resume to.

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Tip of the Day: Treat the Kitchen Staff with Respect

Kitchen staff humming #sf
Photo by: Chatherine B.

The other day on Twitter, I wrote a tweet saying:

@waitresslife #servernightmares In the middle of a crazy rush: realizing you forgot to send an order. Nice when you know the kitchen guys..”

It’s wonderful when you can mess up and have the help and support you need to make sure the customers walk away satisfied.  Jessie Gladding wrote replied with:

@WConfessions @waitresslife happened to me yesterday during brunch. For 15 mins I forgot to ring in a medium sirloin; guys got it out in 5!”

Everyone makes mistakes and that’s okay.  It’s where you go from there that really defines you as a person.  So, the next time you think about going up to the chef to bitch him out for an overcooked steak, think twice.  You need to have their backs and treat them with respect if you want it to go both ways.  Treating the kitchen staff with the respect they deserve will not only benefit everyone in the end, it’ll create more of a bond between the back of the house and the front of the house, making the work environment more enjoyable.

What do you think about the communication between the back and front of the house? Tweet us at @WConfessions

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Tip of the Day : Learn Your Menu

“You have to learn the rules of the game. And then you have to play better than anyone else.” ~ Albert Einstein

Are you training to be a waiter or waitress?  Before you start, make sure that you know your menu inside out.  It will help speed up the process and you’ll have an easy time taking the guests’ orders.

Didn’t get a menu to study?  Sometimes restaurants have their complete menu online so you can get an idea of the meals that they have. Get a head start and stand out and shine among the other servers!

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For more tips as a training waiter or waitress, see “9 Tips for a Waiter/Waitress in Training”.