About

Welcome to The Waitress Confessions!

The Waitress Confessions is a blog about my daily life working as a waitress.  I’ve been working in the food and service industry for over 8 years having experienced the restaurant business from several different angles. My experience has been anything from hostess to waitress and expeditor to floor manager which has inspired me to share my personal advice for servers everywhere and my thoughts on the restaurant business. Iuse my everyday experiences to gather ideas for this blog –

Mostly you’ll be reading posts about True Stories, but also tips and advice on how to improve your Work Ethic the Do’s and Don’ts of being a server (and a diner) plus information on dining etiquette for all those who love to dine out.  Discover ways to get the most out of your dining experience and to make the best out of working as a server.

The Waitress Confessions - Total Food Service
8 Tips on How to Train a New Waiter/Waitress – Feature on Total Food Service

Recently, The Waitress Confessions has been featured on Total Food Service.  Feel free to take a look at our article (8 Tips on How to Train a New Waiter/Waitress) that was featured in the August 2013 issue.

What I’m hoping to accomplish is helping servers find ways to improve their work ethic and customer service, while at the same time providing them with true stories that they can relate to and helpful tips that they can implement into their every day serving skills.

Also, I would like people to know proper dining etiquette and realize that servers are regular, normal people – not servants.

Interesting in reading a few articles?  Why not take a look at:

Don’t forget to sign up to the mailing list to receive notifications of new post by email and to follow us on Twitter (@WConfessions)

See you soon!

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15 thoughts on “About

  1. yourothermotherhere June 3, 2013 / 11:20 am

    I’ve never seen it mentioned on any blog about restaurants or servers, but one thing I absolutely find disgusting is when a server carries a few glasses with their fingers INSIDE the glass or cup. I’ve also seen servers handle silverware by the end you put in your mouth or carrying plates with their finger stuck in the food. Your hands may or may not be clean, but I have no way of knowing it.

    Also, I had a male friend of mine go into the restroom at a well known restaurant chain. He said the cook came in, urinated, then left without washing his hands. Ewwww!!!

    • The Waitress Confessions June 3, 2013 / 8:08 pm

      That’s a really good idea for a post about work ethic : good hygiene and cleanliness. It should be a given!! Not washing your hands is disgusting….

      • yourothermotherhere June 4, 2013 / 10:34 am

        After he seen that, he never ate there again and I don’t think anyone else in our family did either.

        One of my sisters told me that not too long ago they were at a restaurant chain and there was a very drunk woman with a man at a table near them. The woman sprawled herself out on top of the table then vomited. The police were called and they left. What upset my sister was that the staff just wiped the table off and in their eyes it was good to go again. They haven’t been back there since.

        • The Waitress Confessions June 16, 2013 / 3:37 pm

          That’s absolutely disgusting!! Proper sanitization is definitely in order at that point.

          • yourothermotherhere June 16, 2013 / 6:53 pm

            Yes. I agree.

    • Helen Pitkowsky December 29, 2013 / 3:28 pm

      I love that you mentioned how gross it can be for a customer to witness a server bussing a table without a tray. My coworkers often argue with me when I request they always use a tray to bus a table, even when there may only be two glasses on the table. It’s hygienic, more efficient and just plain looks better. I can pick up 8 glasses at once, sure. But I’ll have my fingers in eights people backwash. And then I’ll deliver your food to you? No good. Use a tray.

  2. Michael Scinto July 10, 2013 / 8:40 pm

    Hi Waitress, I’d like to you to contribute to the New York b2b foodservice pub, Total Food Service. Please email me! Saw ya on Twitter

  3. Alan March 24, 2015 / 2:47 pm

    I’m curious what your take is on regulars using coupons. There’s a restaurant that we patronize regularly, and we have stumbled onto a couple sources of coupons for the restaurant which we’ve lately been using. It discounts the food part of the meal by 10-20 %, although we always tip on the before-discount amount, almost always about 20 %. I feel like we’re sort of being unfair to the restaurant, since we’d be eating there even without the coupon. My wife feels that any money they make off us is money they wouldn’t otherwise have. We’re talking about a restaurant where dinner runs about $70+ for dinner. Thoughts?

    • The Waitress Confessions March 25, 2015 / 11:13 am

      Hi there!

      In my opinion, I say that even if you are a regular customer and would go there regardless of the coupons, you should use it. Whoever decides within the restaurant to give out these coupons usually do so knowing full well that it could bring in new guests (therefore increasing their chances of getting repeat customers) and/or give regulars a chance to get a discount.

      You are good guests and I believe that good regular customers should be rewarded somehow. What you’re also doing without realizing it is tipping the server well, thus keeping them happy within the company , so therefore you are helping the restaurant as well.

      If you are worried that you’re, in a sense, “taking advantage” of the restaurant and would prefer not to use the coupons, I would recommend not letting them go to waste by giving them to friends or family or inviting another couple to dine with you and give the coupon for them to use (if you feel comfortable doing so). That was the restaurant can benefit from new customers trying them…they may go back!

      Hope this helped :)

  4. Alan March 25, 2015 / 11:55 am

    Thank you for taking the time to answer my question! You’ve made me feel much better about saving some money :-).

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