This Week’s Customer Complaint

In your opinion, what is the worst thing a waiter or waitress can do while serving you?

Busy Waiter

“Not be present and attentive.  If the only time I see them is when they take my order, bring my food and take my payment, then they might as well be behind a counter asking if I want small, medium or large. Otherwise, check in – often.”   -Richard (Businessman)

Our Thoughts…

Great service is what should set restaurants apart from fast food chains and take-out restaurants. Checking in is one of the most important steps in service and one that should never be forgotten.  All guests want to feel like they’re special and that you’re genuinely concerned about their dining experience.  A quick “Is everything alright here? Can I get you anything else?” can make a whole difference in the eyes of your customers.

Photo credit: Ralph Daily 2011

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