Tip of the Day: Treat the Kitchen Staff with Respect

Kitchen staff humming #sf
Photo by: Chatherine B.

The other day on Twitter, I wrote a tweet saying:

@waitresslife #servernightmares In the middle of a crazy rush: realizing you forgot to send an order. Nice when you know the kitchen guys..”

It’s wonderful when you can mess up and have the help and support you need to make sure the customers walk away satisfied.  Jessie Gladding wrote replied with:

@WConfessions @waitresslife happened to me yesterday during brunch. For 15 mins I forgot to ring in a medium sirloin; guys got it out in 5!”

Everyone makes mistakes and that’s okay.  It’s where you go from there that really defines you as a person.  So, the next time you think about going up to the chef to bitch him out for an overcooked steak, think twice.  You need to have their backs and treat them with respect if you want it to go both ways.  Treating the kitchen staff with the respect they deserve will not only benefit everyone in the end, it’ll create more of a bond between the back of the house and the front of the house, making the work environment more enjoyable.

What do you think about the communication between the back and front of the house? Tweet us at @WConfessions

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2 thoughts on “Tip of the Day: Treat the Kitchen Staff with Respect

  1. Steve DiGioia May 15, 2013 / 8:34 am

    Well said. It’s very easy to blame the kitchen when your customer’s food is not prepared to their liking or is late. But what happens when you need the kitchen’s help? What happens when you screwed-up and forgot to fire the next course or didn’t enter the entree in the POS? You will want their help then right?

    So make the kitchen staff your partner with the best interest of the customer in mind. it will pay off in the end every time.

    • The Waitress Confessions May 15, 2013 / 9:38 am

      Exactly, you both have to have each other’s backs in these situations. Mistakes happen and we’re only human. The end result should be a satisfied customer. That is absolutely the main goal. But there are ways to handle things if something goes wrong. Going back to the kitchen and yelling at the kitchen staff is unacceptable. Thank you for the comment :)

      The Waitress Confessions

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